With contracted workloads increasing and different work authorisation mechanisms and processes (many of them paper based and manually administered) being applied to manage them, this UK Bank turned its attention towards its need for greater control of its Contractors and the visibility of their works across its Business Critical Units.

Until the arrival of P2W, completion of work, whether satisfactorily undertaken or otherwise, was more often signalled by an invoice than a work closure notification or change update.

This was the trigger for change!